The Information Technology Department is considered a strategic partner to various administrative departments at Stardom University. The department aims to enhance the university’s success by providing innovative technologies to support educational and research processes. In addition to offering daily technical support, the department provides a range of services that enable administrative and academic functions to operate more productively and creatively.
The Information Technology Department at Stardom University is a key pillar in providing technical services to the university. It aims to achieve the highest levels of excellence and trust in all its interactions with beneficiaries, adopting a proactive approach to identifying and solving problems promptly and continuously. The department provides students and faculty with various electronic services, such as the Student Information System (SIS), the Learning Management System (LMS), and the digital library, in addition to developing websites. It also facilitates the work of various departments by utilizing the best systems in areas such as university resource planning, finance, accounting, and human resources.
The new management strategy includes a commitment to achieving Stardom University’s vision through digital transformation. This vision aims to disseminate knowledge and build a knowledge-based academic community. The department is always keen to ensure data privacy and security and works to implement the latest technological trends, such as cloud computing and automation.
Vision:
A continuous, high-quality e-learning experience.
Mission:
To provide a comprehensive, practical, and stable e-learning environment that facilitates a better learning experience across programs, courses, and various educational activities for all beneficiaries, adhering to local and global standards and approved mechanisms.
Objectives:
- Continuously improve and develop technology systems and build a high-quality, global technological environment for all services provided by the Information Technology Department.
- Develop and enhance electronic portals and continuously update all Stardom University websites.
- Improve digital infrastructure, communication technologies, educational and research technologies, and provide innovative services efficiently.
- Develop academic and administrative database systems to ensure flexible, reliable, and easy access to resources and services.
- Activate access mechanisms for beneficiaries and provide direct IT services and technical support to university staff and students.
- Advance technological systems and services to support effective university operations and management, aligning with the university’s strategy and vision.
- Support data-driven decision-making within Stardom University.
- Provide and develop cutting-edge technology for managing IT and communication security risks, achieving the highest security, protection, and business continuity.
- Offer tools and technologies to enhance effective communication and seamless collaboration between departments.
- Provide technical support to faculty, staff, and students.
- Ensure optimal and effective use of IT and communication resources and services across all university departments.
Tasks:
- Provide professional technical and IT support to all beneficiaries, including students, staff, and faculty members.
- Train students and faculty on using the university’s technology systems, including the portal, student system, e-learn, and e-learning systems issues, and manage emergency repairs and maintenance for university members.
- Provide and maintain all computer and IT equipment.
- Install applications and software and activate subscriptions required by university members on computers.
- Manage, oversee, and audit information security systems and monitor the technical operations of the university.
- Manage email services, internet services, and both local and international communications.
- Oversee the security and maintenance of all university social media platforms and websites.
- Supervise the procurement of electronic devices, technical systems, and subscriptions (monthly or annual) per university regulations and ensure compliance with all contract terms related to technology and systems.
